Re: Lib Curl Conflicts with Norton Anti Virus

On Fri, Mar 06, 2020 at 11:45:16PM -0500, Ray Satiro via curl-library wrote:
> On 3/6/2020 5:58 PM, Essam Makhlouf via curl-library wrote:
> > I had a life chat with Norton support agent and allowed a remote control
> > session to help me resolve the problem. He confirmed the file is indeed
> > infected. But could not explain why the 64 bit is not infected.
> > Norton agent suggested to exclude the file from Norton scan. But I
> > explained this will not help. When Norton scans the file on the users
> > machines, it will delete it from their machines. What I need is to
> > resolve the conflict with Norton.
>
> You must work with Norton to resolve the false positive (unless you are
> actually infected, in which case it's not a false positive). We cannot do
> anything about this. Create a post on Norton's forums [1] and explain what
> happened.
>
> [1]: https://community.norton.com/en/forums/category/norton-products

Also, try uploading the "infected" file to https://virustotal.com and see if
anything else triggers on it. If it's just Norton, then it could very well be
an overly-excitable heuristics matcher that they should fix. If other virus
scanners trigger on it, too, then it might be a legitimate infection on your
machine or in one of your dependencies.
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Received on 2020-03-07